Frequently Asked Questions
Find answers to common questions about Destiny, our features, and how to get the most out of your experience.
Getting Started
Q: What is Destiny?
Destiny is an AI-powered astrology app that provides personalized readings including tarot, palmistry, birth chart analysis, numerology, and more. It combines ancient astrological wisdom with modern AI technology.
Q: How do I download Destiny?
You can download Destiny from the Apple App Store (iOS), Google Play Store (Android), or access our web app at mydestinyarc.com. Search for 'Destiny Astrology' in your app store.
Q: Is My DestinyArc free?
My DestinyArc offers both free and premium features. You can get started with free readings to explore the app, with premium features available for deeper and more detailed insights.
Q: Do I need to create an account?
Yes, creating an account is quick and easy. You can sign up with your email or social media accounts. This helps us save your readings and provide personalized insights.
Features & Readings
Q: How accurate are the AI readings?
Our AI is trained on centuries of astrological knowledge combined with machine learning. Accuracy depends on the precision of your birth information. A precise birth time yields more accurate readings.
Q: What information do I need to provide?
You'll need your birth date, birth time (if available), and birth location. More precise information results in more accurate readings.
Q: Can I get a tarot reading anytime?
Yes! Destiny's tarot reading feature is available 24/7. You can draw tarot cards instantly whenever you want guidance.
Q: How does palm reading work?
Our palm reading feature uses your phone's camera with AI vision technology to analyze your palm lines. Simply point your camera at your open palm and let our AI provide instant palmistry analysis.
Q: What is Kundli matching?
Kundli matching is a Vedic astrology method to check relationship compatibility between two people. We analyze both birth charts and provide detailed compatibility reports.
Privacy & Security
Q: Is my data secure?
Absolutely. We use enterprise-grade encryption for all user data. Your birth information and readings are protected with the highest security standards.
Q: Is my privacy protected?
Yes. Your privacy is our top priority. We never share your personal information or readings with third parties. Read our privacy policy for complete details.
Q: Can I delete my account?
Yes, you can delete your account anytime from your account settings. This will permanently remove all your data from our servers.
Q: How is my birth information used?
Your birth information is only used to generate your personalized readings. It's stored securely and never shared with anyone.
Technical Issues
Q: Does My DestinyArc work offline?
Most features require an internet connection to generate readings. However, you can view your previously saved readings offline.
Q: Which devices does My DestinyArc support?
My DestinyArc is available on iOS 12+, Android 6+, and web browsers. It works on phones, tablets, and desktops.
Q: Why is the app loading slowly?
If the app is slow, try: 1) Check your internet connection, 2) Close other apps, 3) Restart the app, 4) Update to the latest version.
Q: What do I do if the palm reading isn't working?
Ensure: 1) Camera permissions are enabled, 2) You have good lighting, 3) Your hand is fully visible in the frame, 4) You're using the latest app version.
Q: How do I update My DestinyArc?
Updates are automatic on most phones, but you can also check your app store (Apple App Store or Google Play Store) and update manually.
Astrology Questions
Q: What's the difference between Sun, Moon, and Rising signs?
Sun sign represents your core identity, Moon sign represents your emotions and inner world, and Rising sign (Ascendant) is how others perceive you. All three are important in understanding yourself.
Q: What is a birth chart?
A birth chart is a map of where all the planets were at the exact moment and location of your birth. It reveals your personality, strengths, challenges, and life purpose.
Q: How often should I get a reading?
There's no set rule. Some people check daily numerology, while others get readings when facing important decisions. Use your intuition to decide what feels right for you.
Q: Are tarot readings really accurate?
Tarot is a tool for self-reflection and guidance. While it doesn't predict the future with certainty, it can provide valuable insights and perspectives on your situation.
Q: What is numerology?
Numerology is the study of numbers and their mystical significance. It analyzes your birth date and name to provide insights about your personality, destiny, and life path.
Account & Billing
Q: How do I change my profile information?
Go to Settings > Profile to update your birth information, name, or other account details.
Q: What payment methods do you accept?
We accept all major credit cards, debit cards, digital wallets (Apple Pay, Google Pay), and other regional payment methods.
Q: Can I get a refund?
Yes, we offer refunds within 30 days of purchase if you're not satisfied. Contact our support team for refund requests.
Q: How do I cancel my subscription?
You can cancel anytime from Settings > Billing > Manage Subscription. Your access continues until the end of your billing period.
Support
Q: How do I contact support?
Visit our Contact Us page or email support@mydestinyarc.com. Our team responds to all inquiries within 24 hours.
Q: Is there a user community?
Yes! Join our community to share experiences, ask questions, and learn from other Destiny users.
Q: How often are new features added?
We regularly update My DestinyArc with new features and improvements based on user feedback. Check the app for the latest updates.
Q: Can I suggest a feature?
Absolutely! We'd love to hear your ideas. Send suggestions to feedback@mydestinyarc.com or use the feedback option in the app.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help!
Contact Support